Q1: Are you a factory?
A1: Yes, we are a professional manufacturer located in Ningbo, China. With nearly 10 years of experience, we specialize in producing ice packs, hot & cold packs, eye gel packs and other related products.
A1: Yes, we are a professional manufacturer located in Ningbo, China. With nearly 10 years of experience, we specialize in producing ice packs, hot & cold packs, eye gel packs and other related products.
Q2: Is the sample free for testing?
A2: Yes, we can provide some free standard samples or existing stock finished products. Customized samples can also be provided free of charge for testing. However, clients need to pay for the new mould cost first, which will be refunded when you place your next bulk order.
A2: Yes, we can provide some free standard samples or existing stock finished products. Customized samples can also be provided free of charge for testing. However, clients need to pay for the new mould cost first, which will be refunded when you place your next bulk order.
Q3: How long does it take to make a sample with a customized logo?
A3: With custom printing: normally within 1 week.
A3: With custom printing: normally within 1 week.
Q4: Are trial orders acceptable?
A4: Sure, we warmly welcome trial orders, and a lower MOQ is available for our initial cooperation.
A4: Sure, we warmly welcome trial orders, and a lower MOQ is available for our initial cooperation.
Q5: How long is the production & delivery lead time?
A5: Normally it takes 25 working days, depending on the specific item. For further details, please send us a message.
A5: Normally it takes 25 working days, depending on the specific item. For further details, please send us a message.
Q6: What are your acceptable payment terms?
A6: We accept T/T: 30% deposit in advance, balance paid before shipment.
A6: We accept T/T: 30% deposit in advance, balance paid before shipment.